Frequently Asked Questions
Find answers to the most common questions about RIU Tours, our services, transfers, and reservations.
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RIU Tours is RIU Hotels & Resorts' official platform for booking excursions, activities, and airport transfers at your destination, from the moment you land to the moment you check into your RIU hotel.
RIU Tours offers airport transfers, guided tours, curated excursions, and on-site assistance so guests can enjoy their trip without complications.
Yes. RIU Tours is backed by RIU Hotels & Resorts and works only with vetted local suppliers, so every experience meets the same quality standard guests expect from RIU.
RIU Tours currently operates in Jamaica, Costa Rica, Nassau (Bahamas), Aruba, and Panama, with new destinations added regularly.
Yes. Guests can reach support through hotel staff on-site or through RIU Tours' digital channels, including phone and online contact forms, 24 hours a day.
Yes. RIU Tours works exclusively with certified, insured suppliers and follows strict safety standards across every tour and transfer.
RIU Tours combines the trust of the RIU brand with local, in-destination operations, giving guests an easy digital booking experience backed by real support on the ground, from arrival to departure.
Yes, bookings can be made directly on tours.riu.com, through the RIU app, at the tour desk once you arrive, or with an on-site representative. Customer support is available 24/7.
Yes, most experiences allow free cancellation or date changes, though conditions vary by tour and transfer type. Always check the specific cancellation policy shown at checkout before booking.